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Social Media Strategy for D2C Brands

by Nisha Garg
D2C Brands

The right social media strategy can take your brand name to the top. In this article, you will learn how to move your D2C brand strategically on social media to gain the most out of it. Digital penetration in India is expanding exponentially. According to a study, around 60% of the global population is on social media, which makes it a medium for more than 4.6 billion users.

D2C stands for Direct to Consumer. In the D2C strategy, the business sells its product or service directly to the customer without the involvement of any middlemen or wholesalers. 

Now, platforms like Instagram and Facebook have their shopping portals. You can list your products and make your store on social media. But social media offers more than these e-shopping portals. You have to move critically to stand in good stead.

Why do you need a social media strategy for your D2C brands?

Social media is where people spend a lot of their time, making it a great medium to spread the word. A great social media strategy for direct-to-consumer (D2C) brands focuses on building a strong online presence and community and driving traffic and sales to the brand’s website.

Better Brand Recognition

Social media can put together your brand image. Many brands would have been to the very initial phase if there had been no social media.

Improved Customer Loyalty

Social media provides a platform to connect with customers on a personalised scale. You can talk to your customers directly to learn more about them and improve their trust and loyalty.

Expand Your Business Horizons

D2C brands can use social media to scale their business to the next level. The audience is vast and abundant here. It can expand your business horizons if people relate to your content and interaction.

How to make a knacking social media strategy for D2C?

For building an excellent social media strategy, one foremost important rule is “You have to be social on social media.” It will not work if you keep talking about your products and target only to sell them. You must provide some value in the form of content to your followers and consumers.

Highlight the pain point of the consumer

Before selling and telling users about your product, highlight their pain points. Once you and your consumer identify the problems, you can move on to the solution part. This solution part should contain your product. 

Focus on WHY: Why should people buy your product or service?

Then move on to HOW: How people can include your product or service in their life.

Seven Key elements to be followed in your social media strategy are as follows:

1. Identify your target group: 

Depending on your product and service, you must know your target group. If you have a babycare product, your target group will be parents aged 22-45 years. Understanding the target audience’s demographics, interests, and behaviours can help tailor the brand’s social media content and strategy.

2. Choose the right platform

Social media has people from all niches. Depending on your target group, choose a platform that works best for you. When choosing the right social media platform for your D2C brand marketing, consider the following factors:

  • Audience: Identify which platforms your target audience is most active on. This will help you reach them more effectively.
  • The platform features: Each platform has unique features that can be leveraged to achieve different marketing goals. For example, Instagram is great for visual content and product discovery. At the same time, Twitter is great for real-time engagement and customer service.
  • Competitor research: Look at which platforms your competitors use and how they use them. This can give you insight into what strategies are working in your industry.
  • Resources: Consider the available resources for creating and managing content on each platform. Some platforms may require more resources than others.
  • Goals: Clearly define your goals for using social media and choose a platform that will best help you achieve them.

Ultimately, starting with one or two platforms that align well with your audience, goals, and resources is a good idea and then expanding to others as you gain more experience and resources.

3. Optimise your profile

When you know the right platform, the next step is to build a profile. Build a profile and optimise it with the right keywords so people can easily find you. To optimise your social media profile for your D2C brand, you can follow these tips:

  • Use a consistent brand voice and aesthetic across all platforms.
  • Use high-quality images and videos to showcase your products.
  • Utilise relevant hashtags to increase visibility and engagement.
  • Use social media analytics to track your performance and adjust your strategy accordingly.
  • Engage with your followers by responding to comments and messages promptly.
  • Use social media ads to target specific audiences and drive sales.
  • Keep your profile information up-to-date, including contact information and links to your website.
  • Make sure your website is mobile-friendly so that you can direct traffic from your social media profiles to your website.
  • Use social media to build a community around your brand and encourage customer loyalty.

4. Build a Content strategy

Before creating a content strategy, you must define your target audience and goals. Conduct thorough competitor research and then build a content strategy that aligns with your products, services, and company values. Some content strategy tips for the social media of your D2C brand:

  • On social media, content is king. Content is the main thing consumed on social media, which influences the consumer’s decision-making. You should also.
  • Different social platforms have different content consumption. For example, LinkedIn is where you will find people more inclined to the corporate world. Informal content would not look good on your LinkedIn profile. 
  • On the other hand, Instagram and Facebook are places where people come for entertainment. Very formal content will not work here. The most popular content on Instagram and Facebook is Reels and video content.
  • Create a content calendar to plan out your content in advance, including the types of posts, frequency, and target audience.
  • Create high-quality, engaging content, using visuals and storytelling to create content that resonates with your target audience and aligns with your goals.
  • The pre-eminent thing is to provide value to your audience.
  • Try to follow the topical trends to engage with your consumers. Make relatable and shareable content.

Social media doesn’t yield results overnight. There are no hard and fast rules that work on every social media. Building a great strategy takes time, effort, and consistency.

5. Engage with your audience

Engaging with your audience holds a high value on social media. It helps you to stay in touch with your consumers. To engage with your audience, you can follow these steps:

  • Respond to comments and messages, and use social listening tools to understand what people say about your brand.
  • Arrange webinars and seminars around your product and service
  • Have interesting polls to have input from the users.

6. Leveraging influencer marketing: Influencer marketing is thriving today. Partnering with influencers in the brand’s niche can help to increase visibility and credibility among target audiences.

You can follow this Influencer Marketing Guide & Message Templates.

7. Analyse the results and adjust your tactics

After building a content strategy and trying out a few paid promotion campaigns, analyse the results. Tracking key metrics such as website traffic, engagement, and conversion rates can help to measure the effectiveness of the brand’s social media efforts and make data-driven decisions for future strategy. Try different strategies to scrutinise what works best for your brand and adjust your tactics. 

8. Consider paid promotions

You can also use social media advertising to reach a targeted audience and drive sales. Organic tactics take time, while paid promotions can yield quick leads. You should make a budget for social media and spend it accordingly on ads and influencer marketing campaigns, which can boost your brand image and revenue multiple folds.


Social media is expanding, and you can make the most of it for your brand. Building a social media strategy is relatively easy but requires consistency, effort, and patience. Choose the right platform, optimise your profile, and create a content strategy. Try different tactics, decide what works best for you, and increase your results bountifully.

You can connect with us if you need help planning your digital marketing strategy.

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